Complaints

Most complaints can be settled quickly and informally through the Room Supervisor or the Manager. Should you wish to pursue a complaint further it should be directed to: 

The Complaints Officer 

Early Years 

Ofsted 

Picadilly Gate, Store Street, Manchester M2 7LA 

Telephone: 0300 123 1231 

Buddies is regulated by Ofsted who ensure our compliance with the latest National Care  Standards. They have a programme of inspections and reports that will be displayed on the parent’s notice  board. A copy can also be viewed or downloaded on www.ofsted.gov.uk 

Bullying

We are committed to ensuring Buddies remains a bully free zone. Bullying is not acceptable in any form and incidents of bullying are taken seriously and investigated fully. Parents/carers and children’s  concerns regarding bullying will always be listened to and we will work with them in confidence to resolve  any issues. 

Food & Drink

We recognise the importance of healthy eating and a balanced and nutritious diet. A variety of foods are  offered and special dietary needs can be catered for. Sweets are not regularly provided and excessive amounts of fatty or sugary foods are avoided. A choice of sugar free drinks and fresh water is available at all times.  Lunches provided for children are sourced from Apetito and provide a healthy, balanced meal option, using  fresh produce. Birthdays are celebrated through singing ‘Happy Birthday’ and wearing a birthday hat or  badge. We actively discourage the provision of sweets and confectionery brought from home. 

We are a NUT Free Setting